FAQ

Q1: Can I get some samples?
Yes, we provide samples. Customers need to pay for the samples. But sample cost will be deducted in future bulk orders.

Q2: How can I place an order?
As the market price of chemical raw materials fluctuates frequently, we recommend that you consult our customer service staff before placing an order

Please contact me and let me know what products you need, and the quantity for each product.
We will offer you the best price with shipping costs immediately.
If you think the price is workable for you, then you could choose a payment method to make the payment.
Your parcel will be packaged and sent within 24 hours after we confirm your payment.
The tracking number and packing picture will be provided within 2 days of receiving the parcel.
Hope you have a great shopping experience and don’t hesitate to contact us in case of any issues.

Q3: How to confirm the Product Quality before placing orders?
We have a professional R&D team, be provide certificates of quality analysis and Samples can be provided to check the quality before bulk order
From the very beginning to the very end, National Commodity Inspection and Testing Bureau, Authority Third-party Testing institutions, QA, and ISO, Guarantee our quality.

Q4: What kinds of payment methods do you accept?
You can pay by Money Gram, Western Union, Bitcoin, T/T Bank transfer, or USDT. escrow Alibaba (credit card, PayPal), etc.

Q5: Do you guarantee safe Shipping?
Yes, we have a professional chemical shipping forwarder, which will change the chemical name on the parcel to ship, we can supply door-to-door shipping, and double customs clearance service to keep safe delivered.

Q6: What shipping options do you have?
HKEMS, NLPOST, FEDEX, UPS, DHL, China Post and dedicated line mail. We will choose the most suitable option depending on the different countries.

Q7: How about the delivery lead time?
A: About 3-5 days after payment is confirmed send by express, like FedEx, DHL, TNT, UPS. etc.
B: About 10-15 days after payment is confirmed sent by special line
(Public holidays not included).

Q8: Can I track my order?
Sure, the tracking number and the picture of the parcel will be sent to you after delivery. You can trace the tracking number on the website until you receive the goods.

Q9: Can I customize the packaging？
Yes, we have standard packaging, and can also be customized according to your requirements.